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    Customer Support

    Handles general inquiries, account issues, billing questions, and basic troubleshooting. This team is the first point of contact for customers and provides assistance with common issues and questions.
    Technical Support

    Focuses on resolving technical issues related to website hosting, server configurations, and performance problems. This department assists with advanced troubleshooting, server maintenance, and technical problems.
    Billing and Accounts

    Manages inquiries related to billing, payments, and account management. This department handles payment issues, refund requests, and billing discrepancies.
    Sales and Pre-Sales Support

    Provides assistance with pre-sales inquiries, product information, and service recommendations. This team helps prospective customers understand the different hosting plans and services available.
    Security and Abuse

    Handles security-related issues, including abuse reports, security breaches, and policy violations. This department is responsible for ensuring the safety and security of customer data and services.
    Product and Development

    Supports customers with questions related to new features, updates, and service enhancements. This team also gathers customer feedback to improve products and services.
    Onboarding and Migration

    Assists new customers with the onboarding process, including website migrations and initial setup. This department ensures a smooth transition for new customers starting with your services.

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